Customer Testimonials | Dave Smith Nissan Spokane, WA
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I was told to bring my vehicle in on a Friday and they would get to it the next week. I drove my vehicle straight there, and they ended up taking it right in and fixing the problem while I waited. Great service! The guy at the counter who helped me was awesome! Thank you so much for your great customer service!!! Best Nissan service I've ever had!! This was the Spokane Nissan on Sprague Ave. Bea Ford
When I tell you I got a car guy...I mean it!! Eric Meland is one of the best in the industry and made my experience not only memorable but easy and smooth. I will never buy a car without Eric!!!! Customer for life. Thank you!!
I had the alignment readjusted because it was pulling to one side. I noticed when I left, it was still pulling to one side. I brought it back and they rotated my tires in five minutes completing the repair successfully! I expected an extra charge they took great care of me.
From the greeting at the door through the whole used truck sales process, EVERYONE in the office was friendly and professional. A few additional options were presented as questions to find out if I was interested, but WITHOUT any pressure to buy. TJ was our sales person. I appreciated all the information he communicated during the test drive. He went the extra mile by working around my Saturday schedule so I could visit family after the papers were completed by delivering the keys well after business hours!
Literally the best dealership I’ve ever experienced and I’m 60 yrs old . Excellent repair shop and mechanics . Excellent costumer service . Fast and furious . Thank you so much Dan, and everyone at Dave smith Nissan Spokane valley .
We had some unexpected circumstances, but Dave Smith Nissan made everything right. I would recommend them to anyone.
Great experience. My sales representative Travis Beck helped a lot. Appreciated. 2023 Nissan Rogue SV I bought is a nice car, so far so good. 5 stars rating, highly recommended.
Eric Meland took care of me! He helped me save 3 hours of drive time by having my new car transferred closer to my location for a test drive. He and his team helped get me in and out of the dealership in record time. He communicated with me throughout the entire process and explained both the car and financing process really well. I would definitely work with Eric the next time I’m on the market for a new car. Thanks, Eric!
Buying a car is a stressful process. But the salesman Chris Driggs really made the whole experience a lot less stressful. Chris had none of that used car salesman vibes. He was courteous and very knowledgeable. But most important we felt like he genuinely was trying to give us the best deal for our money. I highly recommend dealing with Chris Driggs if you are looking for a car with Dave Smith Nissan in Spokane.
The salesman Chris was great and was very knowledgeable, I love my new car!
They went above and beyond to help us when no other dealership would. We will definitely go back if we decide to get a new car in the futute
Friendly, quick no pressure knowledgeable sales people and free popcorn
Very efficient would work with again. We did the deal over the phone and everything was smooth. Dale the sales person was super easy to work with.
Had a CVT service and was told one hour to complete it. It was done in 56 minutes 🙂 (It's the type of service I usually get)
TJ was great with helping me buying my new car. He was able to find the price that I requested him for the car I wanted. The process was really smooth. I had to fly from Seattle to Spokane and he had no issues picking me up at the airport. Great customer service when we got to the dealership. I highly recommend Dave Smith Nissan to everyone.
Super kind and helpful. Knowledgeable and got me out of there fast.
They always are efficient, thorough and keep me informed of what needs to be done for my approval.
They've earned a loyal customer probably going to be buying my next vehicle here if the sales people half the quality that the service guys are I will definitely be considering them for my next purchase. The respect for my budget has earned a customer for life
Polite and friendly. Got the car I wanted. Thank you.
My experience with Savannah at Dave Smith Nissan was enjoyable and hassle free. She sent me a video and pictures of the truck I was interested in prior to even setting foot on the lot. Savannah went above and beyond to find the second key to the truck I purchased even after the sale was final. Amazing service all around!
First class service and a great experience. Justyn did a great job and highly recommended. We will be back!
Derik was great help! Even though we didn't have any work done. Just a diognostic he was empathetic of our situation. Very helpful & friendly!
Never had bad service here!!
Danny and the service department was absolutely amazing and so helpful! They did a fantastic job on my vehicle and were quick and efficient! Definitely recommend!
We had such a wonderful experience at Dave Smith Nissan! Our sales rep, TJ, was the bees knees! We went in looking at one car on Saturday, passed on it, found another one but it was at the Kellogg location, and they had it up there Monday afternoon for us to look at. TJ was not only a hoot to talk to but also was the BEST car salesman we've ever worked with, he and the team helped us so much get the best price for our trade in. He also helped us get our tire fixed on our ...
The agent went far and above what he needed to to make sure that all my needs were met I will definitely be returning to this dealership for any type of service that I need if all your employees were as good as the one that I dealt with you should have all 10 star ratings hopefully all your employees that you employ are just like the one that I dealt with
Dave Smith service department is the best service department I have ever had the pleasure of having my car serviced in. I would never go anywhere else. I trust them and know that if they tell me it’s time for certain service on my car, I tell them to just do it. I trust them. Great team of people. Well done.
Great experience. I'm so happy that they squeezed me in such short notice (on a saturday!!) and they were really nice about it. I noticed a difference in how my car was driving immediately after it was serviced I’m pretty sure Dan was the one who handled my car and he was super friendly and made the experience quick and easy. I usually get anxiety when I have to bring my car in, but he was really nice.
Prompt friendly courteous and efficient
They did everything they could to find out why my car wouldn’t start. Always left me messages and voicemails on their progress. Would definitely recommend them for service.
the only reason i return to Dave Smith is due to your service manager,Danny Thomas.i always feel very well taken care&my car is always well maintained by the service dept.my last attempt to get info re:a new car purchase,in 2021, did not go well,in my estimation.so i will prob never buy a car from your company.but the service dept is excellant in customer service&maintence.and it is all DUE to Danny Thomas.he is caring &really focused on making sure the customer has an excellant experience.if you ...
Amazing Customer Service!! Thank you Danny and your team for doing an Awesome job!!! You guys Rock!!!
Derrick in service was amazing. He got me in same day at a time that worked with my hectic work schedule. I would recommend Dave Smith to anyone looking for service, or to purchase a vehicle.
Great experience buying a new truck from Dave Smith Nissan. They had the best price, by far, in the state and so I came over from Seattle. It was definitely worth it. My salesman TJ was extremely helpful throughout the whole process. He answered all of my questions (and I probably had like 50) really quickly. He also went above and beyond and picked me up at the airport - and even waited an hour when my flight was delayed. No pressure from the finance department. I showed them the rate I could get and they were able to match it. ...
Everyone was very pleasant and welcoming. The work performed was great.
Caring, friendly, honest, and professional!! Got the job done when I needed it the most for dependable transportation in a critical situation
Work was quality. Very friendly customer service folks, and an absolutely great car wash set me away smiling.
All of them were very professional, answered all our questions and made sure we were happy with the service we were receiving. Highly recommend! Wish more places were like this.
Derrick was really easy to work with and he took care of everything! I'll definitely be back!
Wonderful to work with. Honest and transparent with their service.
I am so excited to see Rich running the place it is going to do great good job Rich for getting a job of being the boss
Professional courteous service in purchasing a new car. Could have been a bit faster however. Waiting 2 1/2 hours to get things done seemed a bit slow.
Friendly, knowledgeable and all around great place. Kept in informed and up to date on all maintenance and Decisions
I was given a quote for four Goodyear Assurance MaxLife tires by Dave Smith Nissan. I figured that the price they quoted me would be significantly higher than tire shops like Discount Tire. To my surprise they were about the same price. They were even less expensive that the Goodyear Tire Store! The same thing was true for oil changes - they're price is market competitive. At least for Dave Smith Nissan, their pricing seems to be competitive with everyone else offering the same products and services (which hasn't been my past experience with car dealerships). I'll ...
Quick fast Service by professional staff, very polite!
Very Friendly, Helpful, and knowledgeable!
The service personnel were great and friendly and very informative Thanks
No comment, your service are great and I relied upon your experts personal experiences
I am so happy with the service! The problem with my car was fixed for even less than what I was quoted! They were super quick and had my car less than 24 hours. They kept me updated with progress and we're super friendly! I will definitely go back!
Best Customer Service!! Everyone was there to make sure are car was fixed. They were fast and efficient!!!
Travis did a wonderful job.
The service team here do a great job. Dan Thomas took great care of me.
Great job. Prompt and excellent communication.
Staff was very nice and personable
I’m not much for taking cars to dealerships for repairs but I must say this was a very good experience from start to finish the service writer Danny was as professional as it gets kept me in the loop the whole way, no snags no surprises… Definitely recommend
Everyone at Nissan is very friendly and offer great costumer service. Dan and Michelle helped me yesterday that I had to take my car for repairs. They answered all my questions and the wait was not too bad either. Thank you for all your help and great service!
Did a great job getting me on the road in a car I love. Todd was amazing and I couldn't have asked for a more cooperative team.
My family recently purchased a 2022 Nissan Rogue from Dave Smith Nissan and could not have been more thrilled with our experience at this dealership! From hood to taillight, rooftop to tire, we were well taken care of and felt great about our purchase. Working with TJ was wonderful—so knowledgeable about the vehicle and it’s features, as well as taking the time to answer all of our questions and making sure we were completely satisfied with our purchase. We will be back the next time we are in need of a vehicle. Two jazz hands highly raised out of ...
Had a great convo w a young sales rep about getting a Maxima, he stated he had an older one n he loved his ride. He was very professional n knowledgeable about his Nissan. Thanks young man.
Had a great convo w a young sales rep about a Maxima, didn’t get his name but we talked about his Maxima n how I wanted to get one used. Cool kid
I have been looking at vehicles for a couple months and have had little luck. I found a vehicle on their website that I was considering. They were very helpful and professional while making me comfortable about the experience. I made them a reasonable offer and they went out of the way to make it happen. I highly recommend checking this place out while shopping around for your next vehicle. Thank you. Tim
Great service and staff. Highly recommend
We were met by Alex, his cheerful and professional approach was refreshing. We test drove the Nissan Kick and loved it! The sale went the same way! We love the car and we enjoyed everyone that helped make our time there go so smoothly! Thanks again Alex and team!!
Great service and comfortable waiting room. We have 3 vehicles from Dave Smith
Appreciated professionalism of sales staff in meeting for a trst drive, as well as their efficiently handling communications as the plan for closing the deal had to be adjusted. And particularly appreciate the salesman and manager staying late when our trip into Spokane was interupted by a blocking accident on I90 slowing travel to a crawl. They waited patiently as we texted our slow progress!
Treated with kindness and service was good
Jon Allen, he’s your man! Went above and beyond to make our experience easy! Would recommend him and the staff at Dave Smith Nissan personally! All wonderful humans!
Got my first oil change, was quick, easy and friendly staff. Thanks Danny👍