Customer Testimonials | Dave Smith Nissan Spokane, WA

First time I’ve ever had to get my car worked on that wasn’t tire related and the experience was amazing! Diagnosed and fixed my engine issues very quickly and even fixed a couple other things complimentary!

I appreciate that you provided a shuttle service for me to get to and from my home. It really helped since I was down to one vehicle.

Danny was amazing and stayed in contact the whole time. Great experience will def be back

MP Inspection was timely and informative. Updating the service needs were a breeze. The service lounge was comfortable and enjoyable.

Just bought my Ariya from them! Great service and the staff was awesome! Go there for your new Nissan!

Danny is the best tech to work with!

Dave Smith Nissan always does a great job.

The fixed the coolant issue and ever since then I have had no issues with the new transmission and car.

As a service provider and an existing small business owner for over 27 years. Words can not express how impressed I am with Savanna Massengill, along with the excellence of the Service department. Thank you Kindly!

Very easy to get an appointment.

Savana was great she knows all about the pathfinder and was able to share it with me.

Savannah was a huge help and super nice. The whole team worked together to make the purchase smooth and as enjoyable as possible. Would definitely recommend!

Friendly and knowledgeable

Chris was such an amazing salesman. He was fun, kind, patient and honest! Found the perfect vehicle for me! Thank you!!!

Great experience. Able to get the car we wanted the same day.

I've always dreaded dealerships and service departments. Michelle in the service department here is awesomeness, personable, straight forward, and flexible...getting my rig fixed before a big trip, even though they didn't have availability on schedule! Will definitely be utilizing this service department in the future.

Chris did an excellent job. I employed the Nissan web site that allows a customer to search the vehicle database. The database includes a selectable "filter" and then includes the "window sheet" in the details, which I used to discover the preferred vehicle configuration and its location. When I contacted D.S., Chris promptly began to interact, and basically moved the conversation to arrange a financial agreement. The exchange of information with Chris was based on accepted fair market values of the three vehicles involved. All went well and we are enjoying the Titan XD.

Dan and team was great! The part was going to take a while and we had a family trip planned. He was working hard to either get information on the part or get a rental vehicle that would accommodate our trip! All staff was super helpful or concerned about the situation.

service rep was very helpful went out of her way to make sure repairs were compleated even was able to isolate problem when service techs were not able to allowing for the repair to go forward

I just bought a car on my own for the first time. The people that work here are incredibly helpful and understanding. No pressure the entire time I was working with them. I would especially like to thank Todd Bos, the sales rep who helped me. He provided superior service and was one of the reasons I decided to pursue my purchase!

Very professional, 10/10 service. They always treat you with respect.

Dans the Man! Shout out to Michelle!Set an appointment to get an oil change, meanwhile my breaks were squeaking and there was a rattle coming from the right side. I called, talked to Danny and he said bring it in and he get it checked out! On my way there my car just conked out! All the lights came on, it barely made it across Sprague! I got it in and first person I saw was Michelle, I told her what happened, she calmed me down a said “ it’s ok, we got it from here”. Talked with Danny ...

Everyone that we dealed with was just wonderful...couldn't of asked for better service ;o)

Michelle is super helpful and friendly. She got my car right in to get worked on. 🙂🙂🙂

Travis made the experience quick and easy. And he followed up a couple days later to see if I had any questions about the new car. Top notch sales person.

I was having an issue with my Titan stalling unexpectedly. Dave Smith Nissans mechanics diagnosed it to a broken mounting bracket for the mass airflow sensor on an aftermarket air intake. I had no idea this had happened. They diagnosed the issue and made a temporary fix while I try find a replacement.

Todd Bos work with me closely to ensure that I got the best possible deal and the most convenient experience. He responded to my messages quickly and efficiently, in a matter of minutes usually. He resolved every concern and question that I had to my satisfaction. Due to his dedication to his customer's needs, he was willing to meet me halfway to pick up the car. That meant a lot to me as a disabled individual. I would not hesitate to buy another car from him and I will be happy to refer all my friends and family to ...

I had to take my Nissan Sentra in for a recall on a safety lamp.

Savanna was so wonderful to work with. She was so honest and kind and really explained everything. We love our new rogue and wouldn't even have tried it if she didn't recommend it! Thank you so so so much!!

I had a GREAT SALEMAN BRANDON he went to Kirkland to pickup my new Murano on his 21st birthday to bring it back to Spokane for me. He is one outstanding salesperson.

It was good.

I had an ABSOLUTE wonderful experience with Dave Smith Nissan! In the picture from left to right is Justin, TJ and my boyfriend. And in the other picture is the Jeep with my boyfriend and I. I was in need of a vehicle, was looking around. My bank couldn't help me and AutoNation Toyota forgot about me. I was on Dave Smiths website and requested more information about a Versa they had. TJ got back to me and by that point I had given up hope of ever finding a vehicle. What got me to schedule a meeting with ...

Same day appointment!! Honest and Friendly staff!!

I did most the dealings over the phone. When I arrived I just had to sign paper. Chris went over everything really appreciated it. The only thing I didn't give a 10 score is getting all the paper work together so all the buyer has to do is sign. Signing for 2.0 hours is unnecessary. I would still work with Dave Smith live my Nissan Frontier.

The sales guy Chris Driggs was awesome to work with!!

The whole process was easy. Chris and John were very helpful and were very professional. Chris communicated with me through the whole process.

They got me on the books really quick. Updated all recalls. I really appreciated that. The shuttle service was very nice.

Was the best purchase experience I’ve had as a single mom. It was no hassle, great price and very friendly.

I was referred by a friend and was so happy I made the decision to go here. Brandon and the rest of the crew here were so incredibly helpful . They truly went above and beyond to help me find something that would be a good fit for me and my family. My situation wasn’t the easiest to work with! They were so kind and genuine. If you are car shopping, I highly recommend you go here first. I have had terrible experiences with other car lots in the past. But you will not regret going to Dave Smith Nissan. ...

Just had to schedule my 2015 Nissan Murano for a recall. I worked over the phone with Kaylee to order my part, and again when I went in for service. Both her and the service gentleman were personable and helpful. Kaylee also helped to shuttle me to and from work that day, which was such a beautiful addition. Thank you for the hard work and great customer service.

I was told to bring my vehicle in on a Friday and they would get to it the next week. I drove my vehicle straight there, and they ended up taking it right in and fixing the problem while I waited. Great service! The guy at the counter who helped me was awesome! Thank you so much for your great customer service!!! Best Nissan service I've ever had!! This was the Spokane Nissan on Sprague Ave. Bea Ford

When I tell you I got a car guy...I mean it!! Eric Meland is one of the best in the industry and made my experience not only memorable but easy and smooth. I will never buy a car without Eric!!!! Customer for life. Thank you!!

I had the alignment readjusted because it was pulling to one side. I noticed when I left, it was still pulling to one side. I brought it back and they rotated my tires in five minutes completing the repair successfully! I expected an extra charge they took great care of me.

Literally the best dealership I’ve ever experienced and I’m 60 yrs old . Excellent repair shop and mechanics . Excellent costumer service . Fast and furious . Thank you so much Dan, and everyone at Dave smith Nissan Spokane valley .

We had some unexpected circumstances, but Dave Smith Nissan made everything right. I would recommend them to anyone.

Great experience. My sales representative Travis Beck helped a lot. Appreciated. 2023 Nissan Rogue SV I bought is a nice car, so far so good. 5 stars rating, highly recommended.

Eric Meland took care of me! He helped me save 3 hours of drive time by having my new car transferred closer to my location for a test drive. He and his team helped get me in and out of the dealership in record time. He communicated with me throughout the entire process and explained both the car and financing process really well. I would definitely work with Eric the next time I’m on the market for a new car. Thanks, Eric!

Buying a car is a stressful process. But the salesman Chris Driggs really made the whole experience a lot less stressful. Chris had none of that used car salesman vibes. He was courteous and very knowledgeable. But most important we felt like he genuinely was trying to give us the best deal for our money. I highly recommend dealing with Chris Driggs if you are looking for a car with Dave Smith Nissan in Spokane.

The salesman Chris was great and was very knowledgeable, I love my new car!

They went above and beyond to help us when no other dealership would. We will definitely go back if we decide to get a new car in the futute

Friendly, quick no pressure knowledgeable sales people and free popcorn

Very efficient would work with again. We did the deal over the phone and everything was smooth. Dale the sales person was super easy to work with.

Had a CVT service and was told one hour to complete it. It was done in 56 minutes 🙂 (It's the type of service I usually get)

TJ was great with helping me buying my new car. He was able to find the price that I requested him for the car I wanted. The process was really smooth. I had to fly from Seattle to Spokane and he had no issues picking me up at the airport. Great customer service when we got to the dealership. I highly recommend Dave Smith Nissan to everyone.

Super kind and helpful. Knowledgeable and got me out of there fast.

They always are efficient, thorough and keep me informed of what needs to be done for my approval.

Great service

They've earned a loyal customer probably going to be buying my next vehicle here if the sales people half the quality that the service guys are I will definitely be considering them for my next purchase. The respect for my budget has earned a customer for life

Polite and friendly. Got the car I wanted. Thank you.

My experience with Savannah at Dave Smith Nissan was enjoyable and hassle free. She sent me a video and pictures of the truck I was interested in prior to even setting foot on the lot. Savannah went above and beyond to find the second key to the truck I purchased even after the sale was final. Amazing service all around!

First class service and a great experience. Justyn did a great job and highly recommended. We will be back!

Awesome always

Derik was great help! Even though we didn't have any work done. Just a diognostic he was empathetic of our situation. Very helpful & friendly!

Never had bad service here!!

Danny and the service department was absolutely amazing and so helpful! They did a fantastic job on my vehicle and were quick and efficient! Definitely recommend!

We had such a wonderful experience at Dave Smith Nissan! Our sales rep, TJ, was the bees knees! We went in looking at one car on Saturday, passed on it, found another one but it was at the Kellogg location, and they had it up there Monday afternoon for us to look at. TJ was not only a hoot to talk to but also was the BEST car salesman we've ever worked with, he and the team helped us so much get the best price for our trade in. He also helped us get our tire fixed on our ...

Awesome service!!😃

Great service!

The agent went far and above what he needed to to make sure that all my needs were met I will definitely be returning to this dealership for any type of service that I need if all your employees were as good as the one that I dealt with you should have all 10 star ratings hopefully all your employees that you employ are just like the one that I dealt with

Dave Smith service department is the best service department I have ever had the pleasure of having my car serviced in. I would never go anywhere else. I trust them and know that if they tell me it’s time for certain service on my car, I tell them to just do it. I trust them. Great team of people. Well done.

Great experience. I'm so happy that they squeezed me in such short notice (on a saturday!!) and they were really nice about it. I noticed a difference in how my car was driving immediately after it was serviced I’m pretty sure Dan was the one who handled my car and he was super friendly and made the experience quick and easy. I usually get anxiety when I have to bring my car in, but he was really nice.

Prompt friendly courteous and efficient

They did everything they could to find out why my car wouldn’t start. Always left me messages and voicemails on their progress. Would definitely recommend them for service.

the only reason i return to Dave Smith is due to your service manager,Danny Thomas.i always feel very well taken care&my car is always well maintained by the service dept.my last attempt to get info re:a new car purchase,in 2021, did not go well,in my estimation.so i will prob never buy a car from your company.but the service dept is excellant in customer service&maintence.and it is all DUE to Danny Thomas.he is caring &really focused on making sure the customer has an excellant experience.if you ...

Amazing Customer Service!! Thank you Danny and your team for doing an Awesome job!!! You guys Rock!!!

Derrick in service was amazing. He got me in same day at a time that worked with my hectic work schedule. I would recommend Dave Smith to anyone looking for service, or to purchase a vehicle.

Great experience buying a new truck from Dave Smith Nissan. They had the best price, by far, in the state and so I came over from Seattle. It was definitely worth it. My salesman TJ was extremely helpful throughout the whole process. He answered all of my questions (and I probably had like 50) really quickly. He also went above and beyond and picked me up at the airport - and even waited an hour when my flight was delayed. No pressure from the finance department. I showed them the rate I could get and they were able to match it. ...

Everyone was very pleasant and welcoming. The work performed was great.