Customer Testimonials | Dave Smith Nissan Spokane, WA
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Travis and Ronnie were amazing! If I could give 10 stars I would. They went out of their way to accommodate our crazy schedules and were happy to stay late to finish the deal.
Over the course of my ownership of my Inifiniti QX60, the service department gang at Dave Smith Nissan have been amazing! They are able to accommodate service appts pretty quickly, are courteous and helpful, and their prices are competitive. This loyal customer appreciates it!
Travis was great! Really understood what we were looking for and helped us find the very best vehicle in our price range. He was very knowledgeable with the many different vehicles. I highly recommend Travis and Dave Smith Nissan.
I went to Dave Smith Nissan to see what options I have to break the lease on my car and TJ gave me his advise on how to go about it without affecting my credit score. He was very helpful and knowledgeable about the process.
Michelle in service made it all go smoothly. I have not expected this nice of treatment in a long time. Will definitely recommend.
I needed a battery for my 370 Nissan and had to get it done immediately after the road assistant guy jump started the car. Dan at Dave Smith took it right in and they completed the work. Dan is a very nice and friendly person. Thank you Dan.
We enjoyed Alex. She was very nice and smart!
Dave Smith Nissan is FANTASTIC! Excellent customer service, great people! 10/10 I highly recommend these guys for any service/sales needs, they worked with me and helped me out in a time of need and have earned my loyalty! Thank you so much Dave Smith team! Shout out to Danny as he made my entire experience beyond exceptional! Great work guys! Thank you once again!
Everyone was helpful and made sure to keep me updated during the whole process. They allowed me to put a car on hold for longer than usual because my dad lives out of town. Amazing people!
Walking in to buy a car can be pretty intimidating. Tj and Alex instantly made me feel comfortable and talk to me as if I was a friend rather than a customer. They both helped in finding the perfect vehicle for my needs and wants. It was by far the easiest, smoothest car buying experience I’ve ever had. Alex and TJ both were very informative and answered every detailed question I had. Thank you both so much!! We are very excited!!!
Fantastic job, thanks for filling me in.
Alex is 100% amazing!!!!! Gotta say I love her ! ❤️
Alex was truly a professional experience. She was knowledgeable about the vehicles and the process and what she didn’t know she was able to find out. I would certainly recommend her to others.
Travis Beck was Amazing! He went to all efforts to ensure we were taken care of - Really Appreciate the follow-up measures he went to to make sure we were happy with our purchase and to relay that we could call/text ANYTIME! Thanks for a GREAT experience with the purchase of my Christmas gift 2021 Nissan Sentra! And we can't forget to mention Eric for the great company while we waited for the paperwork process.
From beginning to end great service
Alex Sternod answered my online request for information regarding a pre-owned Audi within minute of emailing the dealership. She made an appointment for my wife and I to visit that day, and streamlined the process for us to make the purchase. She delivered on every promise she made... even going the extra step to have the car quickly detailed and filled with gas before we left the dealership with our new car. I can recommend Dave Smith or Alex without reservation!
What a fantastic experience Alex was awesome to work with and the whole process was extremely smooth.Thanks again Alex for all the help!
Travis was very knowledge able about the Nissan Product and very helpful in making our final decision. I would highly recommend Travis and Dave Smith Nissan.
I knew what I wanted and how I wanted it done. The car was washed and ready to go upon arrival. Tj answered all my questions, explained all the options, where I could go to get what done if it ever needed it. And he didn't act or treat me like he was a salesman. Maybe that just means he's good at it, in my opinion, his goal wasn't to sell me a car. His goal was to make sure I had what I wanted, and the way I wanted it. Across the board, awesome car buying ...
Great timely service.
My Service Advisor Dan went out of his way to insure the proper technician was assigned to vehicle due to the complexity of the issue. He communicated regularly and kept me apprised of the parts status as they had to be ordered. Top notch professional in all aspects
Alex did a very good job at working with me. She is very easy to have conversation with. She is very good at her job!
Made getting my very first vehicle from the dealership a great and memorable experience. I will definitely come to Alex in the future when purchasing a new vehicle!
Jireh was great to work with she got us what we needed and worked hard to get us the best deal.
Bought a car for my daughter. Didn't tell her! Jireh helped work out all the details even though I was out of town for the deal, all on the sly. Gave a good deal on the trade. Made sure my note to my daughter was taped to the steering wheel. Then, when she came in to get her "rental" to get home for Thanksgiving, Jireh handed her the keys and sent me a video of my daughter as she realized this was hers. Stinkin' priceless. Worth. Every. Cent. Thank you so much Jireh and Dave Smith Nissan!
Alex was absolutely wonderful to work with! She was efficient, patient, incredibly personable, and so very kind! She made what’s usually a stressful process, fun and so easy. I’d absolutely recommend her to anyone! Thank you so much, Alex!
I knew what I wanted and how I wanted it done. The car was washed and ready to go upon arrival. Tj answered all my questions, explained all the options, where I could go to get what done if it ever needed it. And he didn't act or treat me like he was a salesman. Maybe that just means he's good at it, in my opinion, his goal wasn't to sell me a car. His goal was to make sure I had what I wanted, and the way I wanted it. Throughout the wait, Tj kept me ...
Came in for a rattling noise under the hood, thought it was possibly the timing chain. It was just some loose heater covers, they tightened them and we were out the door in less than an hour!
Great no haggle experience couple other Nissan dealers wanted to play that game and TJ my salesman gave me a fair offer on my trade in and new car without any negotiation needed.
TJ was attentive and very helpful. The whole team had the truck waiting for me to test drive when I pulled in,etc... It was a painless experience as for as car buying guys...Thanks for all the help on getting me a new truck
From the moment I walked in the door I had nothing but excellent service. The sales team was in a meeting but once I asked for some help TJ came right over to me and got me started. He was so beyond helpful answering any and all questions I had regarding my lease and whatever else I needed. He made sure that I felt comfortable and didn’t push extra things on me. He and the actual finance team made it so I would walk away with a car payment under my max amount and made sure to tell me ...
Jon, Chuck, Ronnie, Tj!!!! This team of amazing and fantastic people worked there A$$ off to get me into into my dream truck! It was not one day but 4 DAYS till they were able to get the payment where I needed it to be. PERSONALLY we will never go anywhere else. They have become friends to my husband and I and have even invited us to come over for a BBQ. BEST EXPERIENCE EVER!! I HIGHLY RECOMMEND. ❤🧡💛💚💙💜. Mr and Mrs Heilman!
Michael was invaluable in helping us with an oil change problem we had in a rental car on Thursday, October 21. He gladly solve the problem and within 15 minutes we were on the road again. He was friendly and Very helpful assuring us even on the phone before arriving that he would be able to accommodate our need with no appointment, Everyone st the dealership was very friendly Even though our stay there was very short
Very nice person to work with
Thank you TJ for helping us get into our new car, the service was incredible and friendly.
The small amount of time i have been In the dealership has showed me the friendly and professional nature of all the guys here. TJ was a strong communicator and reliable personality that got us into the car we have today. For a first brand new car, I couldn't have been happier. Expect for a return of our business in the future, eye balling some trucks already!
Miss Alex was easy going, knowledgeable. We made a deal. Best car buying experience ever
The whole Dave Smith Experience with TJ and Jon was AMAZING! They gave me the best deal ever even after I was denied at another dealership. They are like a family and treated us with the most respect ever. I highly recommend Dave Smith to anyone buying a car. The Truck is beautiful inside and out!!❤❤❤❤. Mr. And Ms. Heilman
As a person who values his time, I just want to share that service at Dave Smith Nissan has been one of the very Best since I moved to Spokane 5 yrs ago with my family. TJ was amazing at his knowledge with the new vehicle I purchased and was totally professional. We interacted and laughed a lot. So I really felt like I was doing business with a trusted friend. Chuck the manager was rock solid as well. He made sure not one thing was left out when it came to the trade in and the new purchase. What a ...
WOW!!! Thank you TJ!!! My husband and I are walking away today with a “brand new” used truck, and couldn’t be happier!!! When you’ve bought as many cars as we have throughout the years, you know the process can possibly be painful!! But not with TJ!! He answered the phone and immediately sent us an actual video of the truck we were looking at on the internet. It was not a Nissan but TJ was informed with the details of the truck and set-up an appt the next day when we were available. When we got there 30 minutes ...
Jack Cowin helped me settle the deal and they all work together as a good team and helped me walk out the door with my car amazing people are are true to what they say
Travis and Zack were a pleasure to work with ❤️ They went above and Beyond to make sure all my needs were met. Travis and Zack were professional and I loved how they made me feel welcomed. I'm truly happy they were helping me throughout the whole experience! Please go to Dave Smith Nissan! You will no be disappointed ❤️
Nice place but communication is a little difficult sometimes, overall happy experience and I would shop there again. Also would recommend to friends.
Michael in the service department made my repair extremely simple, and took care of everything for me! A big thanks to everyone at the Dave Smith team
Travis Beck was our sales person and he was Fabulous! I was afraid I would get someone who would not listen and try and upscale me. He didn’t! He was extremely helpful and went out of his way for me. Dave Smith’s employees were awesome! Highly recommend buying a car there... I will be back.
Alex was great to deal with. She got the job done and was a pleasure to interact with. It was a good experience. Dave V.
TJ was an awesome guy. TJ is really easy going, listened to what I had to say and didn't try to push things on me. It was like me and TJ had known each other for years.
Thanks Sergio, we were in and out and I got the exact car I wanted fast no hassle. Best experience at a dealership hands down!!!!!
Very friendly and professional. Enjoyed working with Alex. She made car buying very pleasant.
I had a very professional and fun experience with TJ and Ronnie. They were very helpful and made everything very clear and I found the perfect car. TJ went above and beyond to help me get the car that I have been looking for!😊
TJ helped my daughter with her first major car purchase! He explain everything very well and perfectly professional! We so appreciate you and your sales expertise!
Tj was really helpful, he took us out for a drive and then sat down and explained all of the paperwork and numbers. I would definitely recommend coming down and talking to him if you’re looking for a car.
Rick is an amazing sales man. He was fantastic at getting me to a happy point of buying.. I really enjoyed the fact that he listened to what I wanted and made it happen. I am now a proud owner of a 2011 Dodge Durango.. Thank you kindly for everything Rick and Dave Smith Nissan
Alex and everyone i dealt with were AMAZING! Hands down the best experience ive ever had buying a car. Have me an exceptional price on my trade in. Def recommend.
Danny and Lauren are freaking amazing 👏 . They went above and beyond to help me and my family get our car fixed. Even though the auto insurance denied my claim 😒.. my next car will definitely be from them and I will always recommend them..
I went in Saturday, and Todd was great! After all, I was able to leave with the car I wanted with better deals than I had even planned! It was a great experience for my first time trading in!
Dave smith Nissan was a great place to buy from, salesman TJ went above and beyond and was so friendly. Never felt so comfortable in a sales room. Would recommend 100%.
Bought a great car with no hassle! Thank you!
TJ is awesome! He listens and finds solutions that work. This is the second vehicle we bought him, and both buying experiences were very enjoyable, and we love both the Murano and the Frontier.
TJ Was super chill and amazing to talk with. He was very honest and kept his word. I have never experienced something so smooth in my life I would like to thank T.J for all the love and support he showed me.
Service was quick and efficient for my oil change. Danny was super nice and knowledgeable. While I was waiting I was interested in looking for a truck for my son. Travis helped me with narrowing down what vehicle I was looking for and was very knowledgeable of the different vehicles. I highly recommend coming here for your service and car needs.
Zack was the best salesman, got me into my car without any hassle. Saved me time and money I would recommend him to anyone buying a vehicle.
If I could give a 5 star review for every positive experience I've had at Dave Smith Nissan you would be readying multiple pages of just my reviews. The work they do here is done right the first time. Ive dealt with this service department for along time and there has always been great trustworthy people there. The last few times I've been there Danny Thomas has helped me out and he has been extremely helpful.
From the first moment on the lot, my experience was unlike any I've had with other dealerships. Contrast to those exhausting, pushy, and downright mind numbing experiences with other local dealerships, Dave Smith was warm, friendly, and virtually stress free. T.J. was helpful getting things started. Working with Alex to finalize my purchase was nothing less than stellar. She went above and beyond my expectations. Even going over finance with Ronnie was surprisingly insightful for me. Chuck's team was A+ in my book throughout and I will tell anyone who asks or listens to save themselves the ...
Danny is the best!! Always helpful and kind!!
This is our 2nd car purchasing from Dave Smith. Again they took care of us. We will always go to them before other dealerships. Thank you Dave Smith Nissan.
My wife and I bought a used car from Jireh and Alex and had a wonderful experience. They accommodated us and helped us navigate this experience easily.
Jireh and Alex were great to work with. The car was ready for us to test drive when we got to the car lot and everyone pulled together to make it happen for us. We highly recommend them.
Bought my first car here!! Great experience with Ric very helpful in finding a car.
Travis Beck was wonderful. He listened, didn't pressure us, was straight forward, gave us options and sealed the deal. We weren't planning on buying tonight but he found us the perfect car and Jon Allen got us the perfect deal. We couldn't be happier.
TJ did an awesome job getting us into a 2021 Murano.
Great experience. Did the bulk of the set up via text and online and was out and driving my new car in less than 2 hrs