Customer Testimonials | Dave Smith Nissan Spokane, WA
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After having a bad experience at Dave Smith in Spokane I posted on dealer rater.. With-in a short time I received an invitation to come to the dealership to discuss the problem with the NEW MANGEMENT I was very impressed with the professionlism of the new managers and sales staff, Nic and Nathen. After a short time they took care of our situation and are happy campers again
Great experience at Dave Smith, and look forward to doing business here in the future! Ric Boston was very helpful and helped us get exactly what we wanted.
Our experience at Dave Smith Nissan was nothing short if OUTSTANDING! Our Sales Associate Ty Laflamme made the whole experience so much fun. Thank you!
Well I came in looking for the 21 Rogue Platinum they we the only dealership in 250mi to have one. I had been wanting one since they 1st were announced , because of covid they were very difficult to find. MY lease had ended + The extension was all most up and I was so stressed in what to do .I can say that Dave Smith Nissan went out of there way to help me get my car and the deal I could $$ Thank you
Absolutely love them they were super easy to work with even for first time buyers they really try to get you the best deals and best rates
Always polite, I asked if I could come in early for my appointment and they accommodated me perfectly. There’s a reason I keep going back
Everything was great. They are always very nice In and out in less time then they said I’ve taken my car here sense I bought it. Never a problem
This experience was totally unexpected. I had been to another dealership in town with the same problem and was defeated by having not been heard and sent away without a fix. This dealership was different from the second they took my call all the way to the time I picked up my vehicle. They listened to me, understood the importance of my need, and immediately took care of it! The knowledge this team has and the helpful attitude made all the difference for me! I now consider them my mechanic for life.
Great service everyone was great the service correctly resolved the problem . I would recommend Dave Smith Service for a quick resolution to their service needs
Awesome place to buy I recommend every time very awesome staff they have they take really good care of you when your there and very professional staff.
I found their work quick and highly satisfactory. I also appreciate the fact that they vacuumed the front seats of my car. Thank you very much!
I was pleased with how quickly I was able to get my van in for warranty work and the way I was kept informed during the work.
Dan my service professional did a great job on cost. Could have done a better job communicating when vehicle was completed. Happy with the repair so far.
My Fiance and I were in there yesterday needing to trade in our old car. We new what we wanted to look at and as soon as we walked through the doors of Dave Smith in the Valley and a salesman named Nathan immediately walked up to us and offered his help. My job as a Bank Teller is to make sure our customers are comfortable with us and we try to get to know them to better serve them personally. Nathan was new and did an awesome job with his customer service. He was forward about being new and ...
My wife and I chose this dealership because of salesman Glenn Wilkinson. I had spoken with him about a month prior to our coming in about a particular car, Chevrolet Volt, that we were looking for. Mr. Wilkinson notified us that a customer had recently traded one in and sent us some pictures and information about the car. He was able to answer all of our questions. When we looked at the car at the dealership we found the car to be in as good of condition as was described to us by Mr. Wilkinson. We found Mr. Wilkinson to ...
Friendly from the time I called to schedule an appointment until the time I picked my car up. Greeted with enthusiasm dropping off and picking up. Great service!
I have no more time I am busy don’t have much more to add no more no more no more no more Time no
Our experience at Dave Smith Nissan was nothing short of OUTSTANDING! If you are looking for a new car, truck or SUV, this is the place to go. We have bought a few vehicles in our lifetime and it can be a stressful as well as an exciting time. When Dave Smith Nissan says their is no hassles sales, you can believe that statement 100 percent. We purchased a 2020 Midnight Edition Nissan Frontier Crew Cab. We dealt with 3 people on this purchase; Ric Boston was our first contact by phone. He kept in contact with us by sending valuable information we ...
Great experience from first contact via internet chat. Phone conversation was polite and efficient. Dealer visit and test drive experience was top notch. Paper work was fast as well.
They fixed what I needed. I hope the guys in the shop are payed well. I think the shop hour rate is high. If the mechanics are making a great wage. I am very happy with what was done, and charged. Most shop rates are high and the pay is the shop is less than $50,000.00 a year.
Took my Rogue in for services. My main concern at this time was safety due to covid. Danny met me at the door to take my rogue in as well as returned the paperwork and keys to me upon my return. The work was done promptly. Thank you for making my trip for service so pleasant
I visited after seeing an advertised special on their website. I had leased a Titan from DS almost two years prior, so I figured I knew what to expect. I was surprised to see the team has grown, customer service has been elevated, and the shopping/deal making experience was great. I got to meet multiple members of the sales team, the sales manager put the personal time in to get our numbers right, and I felt great with the process. As a repeat customer, I can say that the new team at DS Nissan is the best I've ...
I had first rate treatment on my new 2017 Murano platinum model and it’s what keeps me coming back. Jarod and his team are the best.
Great service and attitude to customers! Communicate with me on service items timely and professionally. Reasonable price for the service. I am very satisfied. Thanks!
Bought my Nissan Sentra in twice and Dan helped me right away to solve the problem. Julie was awesome! Solved the ins prob for me
Came in for a appointment for my wife’s Rogue. Was Greeted at the door & processed right then. Said hito several of the employees I know . Checked out the new Rogue, then sat in the waiting area. Was informed car was ready and was asked if I had any questions. Every thing was fine . Thanks
Absolutely great experience with the service department. Would not hesitate to bring my truck here again if needed. Very pleased from start to finish with this service department
Straight forward pricing, didn’t have to haggle with them, employees were courteous and professional at all times, I would recommend them to anyone needing a new vehicle.
Thank you Glenn for working with my wife and I on our recent trade-in and purchase. You helped make the process easy, made sure the vehicle was right and went above and beyond when we found a small issue after purchase. Thank you again!
I've been coming here for a while for my oil changes since I bought the pre maintenace package. At first it goes all to plan and I go to pick up my keys and the lady says that will be 66.48. Now I was a little taken back but I moved along because I felt a little rushed. However, the service manager Julie reached out to me that day and apologized for the miscommunication. She then proceeded to quickly refund my money for the oil change. I will say I was a little skeptical after walking out after paying that ...
Wonderful dealership to work with. They went above and beyond to get me the car I was interested in purchasing. Very reasonable. Would be more than happy to do business with them again!
Service was excellent. Tire rotation that I had scheduled was not needing to be done because the tread seemed perfected on the tires as they were. I appreciated that!
Excellent service in all Departments. TJ in sales was knowledgeable and helpful. His friendliness and patience made the whole process fun. Final paperwork was done quickly and efficiently. I love Dave Smith Nissan! In 2018 I purchased my 2012 Frontier from them and traded it for the 2020
Quick, quality service. I like how easy it is to set up appointments, and the work is always done right. I am never kept waiting.
The service department are super friendly. I enjoy getting my services done here at Dave Smith in Spokane Valley. I do wish they brought back the free car wash with every service, it was an added touch that put them above other shops and made it feel like they took pride in their service and your vehicle.
Always outstanding service from Danny and team! Goes above and beyond with customer service. Won’t go anywhere else. Never stayed with a dealership service until now.
Went the extra mile to service vehicle right. And double checked with me to confirm aftermarket fit and application rather than just trying to kinda make it work. And didn’t charge me when part didn’t fit right and put everything back to original!
The staff at Dave Smith are authentic and strive to do their jobs well! I can’t recommend them enough! It’s a great place to get your vehicle serviced!
Used their service dept. They were excellent and dealt with my warranty company and kept me appraised of the process. My warranty company was dragging their feet but even so, Danny was always super patient and friendly. They replaced my transmission quickly. Very happy with their customer service and how quickly they got the work done. Highly recommend and will be using them in the future.
Very fast service was wonderful thank you the waiting area was wonderful also and I am happy for going there and getting my Parts replaced
Fast and transparent , friendly and easy to make an appointment, definitely recommend this place . Especially if you are that kind and of people who can’t wait too long for get an service schedule
Easy, quick, and fair buying experience. This was the third vehicle I have bought from Dave Smith over the years. Always the same great experience.
TJ La Flamme, sales consultant, turned around a terrible experience from another dealer and made my LEAF purchase at Dave Smith Nissan the best new car purchase experience I have ever had! I had purchased a new LEAF from Salem Nissan but the advertised Cold Weather Package was not part of the equipment that was stated to me. I complained to the Salem assistant manager but the best they could do was offer me a used LEAF (7,400 miles) with the package that would cost my LEAF trade and another $3,300 plus lic, fees. I declined their offer and searched around the ...
Great job Service! You always do an outstanding job. You also have the best prices from batteries to tires. Keep up the great work. Thanks
Dave Smith Nissan has always provided great customer service and has never been pushy about service needed for my vehicle. I do not dread taking my car in, which is saying something big.
Helpful and knowledgeable about the model of vehicle. I appreciate no hassle purchases. The communication and flexibility of my schedule made the purchase process easy and convenient.
They’re the best. I’m happy with the service and the support. The people there make me feel they care. They keep the place clean and I feel they’re doing all they can to keep us safe during this COVID pandemic.
Very happy with the service, knowledge and quality time spent in the purchase of my new Rogue. All personal were respectful and helpful. The sales rep patiently went over all the details of the cars systems.
I purchased both winter tires and wheels from Danny back in August. I made an appointment to install my winter tires and was greeted by Danny, who recognized me, when I entered the lobby. Danny made sure the tires were installed promptly and I was very happy with the service I received and the ride when I left the dealship.
Very happy with my purchase. They worked with me even being upside down in my previous vehicle. I didn’t feel like I was pressured. That means a lot. I have heard a lot of good things about them.
Great service! The technician did a great job getting my truck running without unnecessary additional costs. Friendly and helpful office staff as well. Great team to work with. Truck is running without any issues. Very happy customer. Will be the only place I take my Nissan for repairs now.
I have to go back, and have them finish. They were very good with explaining the door lock repair. I hope they get me in soon to finish the job.
Employees are nice, they talked to me with a smile like they are enjoying what they do. Very polite. The job was done earlier that what I anticipated it.
Service is friendly and welcoming. Work is completed without any later problems. Set my bluetooth up in the car as an extra service. Thank you.
You guys are doing just fine. Keep it going! Get the Jeep dealership in Spokane Valley Washington, if you can. Don’t sweat the small stuff.
Had to get my Dodge Durango fixed and Jared really took care of me! I felt like family was taking care of me and he went the extra mile!
Always get personal attention. Feel like friends. Great work and they always have it completed on time. Nice clean waiting area but do miss snacks.
Always fast and professional. I've been getting oil changes there for 7 years after purchasing my car there. While I'm waiting I like to look at the new cars and I'm never hassled by the salesman like you would be at other dealerships
They do a great job. Maybe throw in a car wash. But overall really good service. I don't have much else to say at this time.
👍 great the service was wonderful TJ was a great salesman at patience and work with me a lot was always on a text message after I gave him information it was a wonderful experience
My little family and I had an amazing time working with TJ. The overall experience and time spent from just asking questions, to finding what I was needing and wanting, to test driving, paper stuff, the extra time and care, to assisting programing the technology, conversations, as well as checking in on our ride back to home to Missoula, MT...was Excellent. I would highly recommend TJ if you are looking or even thinking about transportion, we will definitely be back when our youngest needs his own wheels..Thanks TJ!!
My experience was amazing as always and they were really quick and were kind to me during my visit! They handled my car well, warned me of problems they noticed while servicing the car and it was easy to pay!
This is a great place to take your vehicle. The waiting room is the nicest lounge in town. The employees and policies are grounded in safety.
Brought my vehicle in for a heater issue. They got me right in and did a diagnostic on the system and determined it to be an air pocket. Did a coolant system flush. The service manager kept me informed through the whole process. Was impressed with the customer service. Was out in about an hour.
They tried to reset computer but still got the herky jerky engine problem. When they changed the tires they tried to double stack tires in the trunk and broke off the trunk light
They explained the entire process as it was happening and got me in and out as quickly as possible. Scheduling my appointment was easy as well.
Friendly service. Nice waiting area with snacks and beverages. Signs appropriate for social distancing to keep customers safe. I won our appr did take two hours for a routine oil change and tire rotation but other than that it was a pleasant experience
I may or may not recommend, depending. I was there about 2.5 hours and charged $431 for labor, giving an effective labor rate of $172 per hour. As far as I know, the work was completed satisfactorily. Prices were higher than I expected. I really dislike getting servic
TJ was super patient. I test drove several cars... mostly nissans. But found a gig I loved. Process was efficient and amazing staff. Super friendly!
We didn’t complete a deal but TJ was excellent to deal with. Quick answers and no nonsense. TJ is a pro and I’ll serve you well!
Just a little confused as to the inspection report not coming to me at the time of service. Had to wait until I returned home to see what needed to be done. Also the inspection report said I needed a cabin air filter, but I had that replaced in April. I made an appt for the transmission fluid - I would have had that done at the same time as the oil change if I had known about it. I spoke with Julie this morning and she explained everything and I made an appt for the transmission fluid.
Jenn in service got me in last minute for an oil change that was way overdue and alerted me to some things the technician found that we will need to get done soon...... great customer service and timely! Will be back!
This was the most pleasant car buying experience I have ever had. The staff were all very attentive, friendly and pleasant. The trade in offer on my old car was more than fair, and the rebates were a pleasant surprise. I especially appreciated the full tank of gas in the new car!
I agreed with the charge of roughly $225 for the services I needed. In the end it was only $165 for the services because they didn’t need to purchase a part or spend the service time they had in the quote to fix the problem. They fixed my problem honestly and didn’t charge me for something I didn’t need. The service tech was very matter of fact and didn’t make a big deal about it.... This means it is their dealership culture and that is enforced by management. Thank you Jared (technician)/staff and well done Dave Smith ...
Apollos was absolutely fantastic--such a friendly soul! He made everything so easy and stress-free. I'm so grateful to have had him help me in my first car-buying experience!
Outstanding customer service; the entire staff is kind, courteous, and professional. I had been with Findlay since 2015. They moved too far away. I was hesitant to use a new service department, but my skepticism turned to optimism and happiness. Thank you.
They are very good at letting me know what I need to do to keep up the maintenance on my Altima. Very friendly and knowledgeable.
Oil change service and purchase of oil maintenace contract. Dan was very attentive and helpful with great follow through. The service was quick and lendwd to my timely return to work.
I took my Murano to Dave Smith for some warranty work and maintenance service. Everyone was helpful and friendly and kept me informed as to status of service. Highly recommend.
The service was great, they had several comfortable areas to wait in while they serviced your car. Nice and clean. Also when I asked the parts counter a question he was friendly and very helpful. Wait wasn’t to long ..
Service pricing prompt and up front. Also, parts for my car took a couple of days. They were prompt about keeping me up to date
Danny was great at keeping me updated on the progress of my car and recommending what I should do to keep my car in good shape.
The staff was cordial and friendly. The facility was attractive and immaculate. I was pleased with the service and avoidance of a long trip to Bellevue or Idaho. Thank you. M. Lachiewicz
Jared in Service Department is only reason I continue to go back there. Because of him, if and when I decide to buy another vehicle, I will go there because of how he treats me and my vehicle.
I had a good experience they took care of me and did a thorough job. It’s good to have knowledge of my vehicle and what maintenance it needs in the upcoming future.
I had 10AM oil change appointment set up by Dan the Service Advisor week ago. When I arrived he got me in right on time. Dan seems always ready and willing to help customers. I appreciate his service and working attitude
Fast and friendly service. Jenn took the time to show me how the heater worked. The staff I encountered were friendly. The work done on the car was thorough, they even updated recall items.
Apollos did a fantastic job helping me in finding a nice used car. He was very courteous and knowledgeable and it seemed as though he enjoyed his job. I would highly recommend him and Dave Smith Auto to my friends and family. Thank You, Matt Johnson
Very pleasant experience. People are pleasant and seem like they like working there. I would highly recommend Dave Smith for vehicle service. Thank you all.
Friendly service, very accommodating to customer needs. Great work product. I would recommend them to a friend, family member, neighbor, golf course buddy. Thanks much
Kaleb did a great job detailing our truck! He takes pride in his work and it shows. Need your vehicle detailed bring it to Dave Smith Nissan.
Very courteous crew and always kept me informed of the progress of my vehicle and what things I need to attend to in the future.
Excellent service Dan went above and beyond, very helpful We used to go to post falls but now we will come here! Clean waiting room too
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I think the service team did a good job. Wait was ko ji binot too long. Sales staff in the used car division very helpful thank you. Thanks Dana
The service was expeditious and effective. However, rules about using face masks and maintaining distance were not taken seriously at all. Personnel walked about without masks. One was wear a pistol on his hip. When customers were approached, face masks were pulled up properly; otherwise, the entire property seemed to me to be a petri-dish. I eventually chose to wait outside. The general disregard for safety rules will greatly discourage me from ever shopping there for a new car.
My Wife and I were very much pleased with the sales staff. We feel that we got a fair deal on a very good car. They didn't try to pressure us in to something that we didn't want. After a week of ownership and still shopping around and finding that we actually got an excellent deal. There are still honest dealers. I am 64 years old and have dealt with some doouzzys. Thanks
Advisor Jared was great. Good communication with me.